Return and Refund Policy

We take great pride in the quality and accuracy of our hand-packed and decanted fragrances. Our aim is always to ensure that you receive and enjoy your selected scents exactly as you envision. However, we understand that issues may arise, and we have outlined our return and refund policy below to ensure a transparent and fair process for addressing these concerns.

Eligibility for Returns

At DBSamples, all sales are considered final except in the cases where the product received is damaged or incorrect. We thoroughly inspect each item before shipment to ensure the highest quality, but we are committed to resolving any issues that do not meet our standards or your expectations.

Damaged Products

If you receive a product that is damaged during shipping, we apologize for the inconvenience and are ready to assist with a replacement or refund. Please contact us within 48 hours of receiving your order with detailed photos of the damage, a description of the issue, and your order number. This information will help us expedite the process and ensure you receive a resolution promptly.

Incorrect Products

We strive for accuracy with every order, but in the event that you receive an incorrect product, please notify us within 48 hours of delivery. Provide us with your order number and photographic evidence of the incorrect item. Upon verification, we will arrange for the correct product to be sent to you at no additional cost, or offer a full refund if preferred.

Process for Returns

To initiate a return for a damaged or incorrect product, please follow these steps:

1. Contact Us: Reach out to our customer service team via email or through our contact form, providing all necessary details as outlined above.
2. Approval: Once we review your return request and validate the claim, we will send you an approval notification and instructions for returning the item, if applicable.
3. Return Shipment: For approved returns, please ensure that the item is packed securely to avoid further damage during transit. Return shipping instructions will be provided upon approval.
4. Inspection and Refund: Upon receiving the returned item, we will inspect it and process your refund or replacement based on the condition and your preference.

Please note that the customer may be responsible for return shipping costs for approved returns. DBSamples reserves the right to refuse returns that do not meet the eligible criteria or are not preceded by proper notification within the specified timeframe.

Refunds

Refunds will be processed to the original method of payment within a certain amount of days, depending on your card issuer's policies. We will notify you once the refund has been initiated.

Contact Us

If you have any questions or concerns regarding your order, our return and refund policy, or any other issues, please do not hesitate to contact us. Our dedicated team is here to ensure your satisfaction and assist in any way we can.

Thank you for choosing DBSamples. We appreciate your understanding and cooperation with our policies, designed to ensure a fair and enjoyable shopping experience for all our customers.